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Terms and conditions of use and sale


1. General Provisions

These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website (hereinafter "Site ").

The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter "Customers" or the "Customer"), understood as natural persons acting for purposes unrelated to their commercial, business or professional activity. possibly carried out.

The language available to conclude the contract is Italian.

The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70.

The contracts concluded with Kassàro Bontà & Tradizione di La Placa Antonio (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70 (hereinafter, "Ecommerce Decree").


2. Identification of the seller

The seller is Kassàro Bontà & Tradizione from La Placa Antonio

Registered office: Via Catania, 19 - 90029 Valledolmo (PA)

Factory: C.da Crete, sn - 90029 Valledolmo (PA)

Fiscal Code: LPLNTN84R10G273R

VAT number: 05333810827

Rea number: 248751 CCIAA of Palermo and Enna 

(hereinafter "Kassàro")


3. Information relating to the Products

Information relating to Products susceptible to distance selling through the Site is available, with the related product codes, on the Site.  The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.


4. Price

The prices of the products are inclusive of all taxes and duties. All prices are expressed in Euros. Shipping costs are charged to the customer, except for any promotions and available on the shipping costs page.


5. Order of Products

The essential characteristics and prices of the Products are shown in the offer relating to each Product.

To purchase the Products, the Customer must fill in the order form online and send Kassàro in electronic format, following the instructions contained on the Site. The Customer must place the Product in the appropriate "cart" and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy , must select the desired payment method and choose the "Confirm order" option.

Before submitting your purchase order, the Customer will have the possibility to correct any errors in entering data by following the appropriate modification procedure contained in the Site. In particular, the Customer has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the "cart".

By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions.

The Customer will have the possibility to view and follow the status of his order through the "Orders" area of his account. Kassàro reserves the right to evaluate the acceptance of orders received. Kassàro will notify the Customer of any impossibility of accepting the orders received within 30 days from the day following that on which the Customer sent the order to Kassàro and will refund any sums already paid by the Customer for the payment of the supply.


6. Methods of payment

The Customer can pay the price of the Products and the related delivery costs by credit card, PayPal, PostePay (on a secure and protected PayPal server) or by bank transfer, or by cash on delivery payment.


Payments made with all major credit cards are accepted, including: Visa, MasterCard and American Express.

The transaction will be charged to the Customer's credit card only after:

a) the credit card details have been verified (on a secure server directly from PayPal, we will not have any direct access to your data),

b) the debit authorization has been received from the company issuing the credit card used by the Customer e

c) the availability of the Product by Kassàro has been confirmed.


Kassàro also accepts payments made by bank transfer. Any bank charges will be charged to the customer.

In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.

In the case of Payment on Delivery, or Cash on Delivery, the customer must make the payment exclusively in cash directly to the courier who, after receiving the payment, will deliver the goods.

Cash on delivery can only be made for orders with a maximum amount of 450 euros. This limit is mandatory.

The Cash on delivery service has an additional cost of 5 euros.

All other payment methods have no surcharge.


7. Confirmation of receipt of the order

In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of the execution of the contract, by e-mail, the confirmation of receipt of the purchase order sent by the Customer, containing a summary of the General Conditions, of the essential characteristics of the ordered product , its price, the amount paid, the existence of the right of withdrawal - with an indication of the times and methods for returning the goods - the geographical address to submit any complaints and information on assistance services and existing commercial guarantees.


8. Ineffectiveness of the order

No contract must be considered concluded between Kassàro and the Customer if Kassàro has reasonable grounds to believe that the Customer does not operate on the basis of an effective and genuine interest in purchasing the products ordered, or abuses the right of withdrawal recognized by art. .10 below. In such cases, the order sent by the Customer must be deemed to have no effect whatsoever. Kassàro will send the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.


9. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an adult over 18 years of age will be required. No deliveries will be made to post office boxes.

For each order placed on the Site, Kassàro issues an invoice for the goods shipped, sending it by e-mail or post to the holder of the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue.

Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the order form.

All purchases will be delivered by express courier chosen by the Customer during the purchase phase from those proposed by Kassàro (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. Kassàro is not responsible for unforeseeable delays.

Kassàro will send the Customer a confirmation e-mail once the Products have been shipped, in which the shipment tracking number will be specified, through which it will be possible to view the status of the shipment after entering it on the Courier's website.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days starting from the day following that in which the Customer sent the order. in Kassàro, unless Kassàro communicates - within the same term, by e-mail - the impossibility of delivering the ordered goods following the unavailability, even temporary, of the Products. In the event of such communication, Kassàro will refund any sums already paid by the Customer for the payment of the supply. In the event that, following Kassàro's communication of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the day following that on which the Customer sent the order to Kassàro.

For the delivery of the goods, the presence of the Customer or his representative must be present at the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the delivered package.


10. Right of withdrawal and return Kassàro

Pursuant to Legislative Decree 206/2005, the customer has the right to withdraw from the purchase contract for any reason within 14 calendar days, without the need to provide explanations and without any penalty. 

The Italian law provides that by exercising the right of withdrawal the customer must return the returned goods at his own expense and once received in the seller's warehouses, the latter will refund.

If you withdraw from this contract due to product discrepancies, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs deriving from your choice of a type of delivery other than the least expensive type. standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise (by transferring the amount charged to your credit card or by PayPal refund or by bank transfer. the latter case, it will be the customer's responsibility to provide the bank details (IBAN code of the current account of the invoice holder) on which to obtain the refund); in any case, he will not have to incur any costs as a consequence of this reimbursement. The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is earlier.

You are requested to return the goods or hand them over to our trusted courier who will come to collect at your address, without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired.

The costs of returning the goods will be borne by us. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal is however subject to the following conditions:

1. The right of withdrawal pursuant to art. 59 Consumer Code for distance contracts and contracts negotiated away from business premises is excluded in relation to:

b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and which may occur during the withdrawal period;

c) the supply of goods made to measure or clearly personalized;

d) the supply of goods which risk deteriorating or expiring rapidly;

e) the supply of sealed goods which are not suitable for return for hygienic reasons or related to the protection of health and have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty days and

whose actual value depends on fluctuations in the market that cannot be controlled by the trader.

2. The shipment, up to the certificate of receipt in our warehouse, although offered by Kassàro is under the responsibility of the customer, therefore the customer is warmly requested to pack the products to be returned in the best possible way and with the utmost diligence. Preventing damage during transport as much as possible. For specific information on how to pack the products to be returned in the best possible way, our Customer Service is always available.


11. Product Replacement

Kassàro provides its Customers with the possibility of replacing the Products purchased through the Site.

The Customer who is not fully satisfied must keep all the documentation relating to the delivery and the Product itself in its original packaging and immediately contact Kassàro by e-mail at the following address:

The Product to be replaced must be received, in normal condition, at the following address at the expense of the Customer: Kassàro Bontà & Tradizione di La Placa Antonio, Via Catania, 19 - 90029 Valledolmo (PA). The fulfillment of the new order is subject to the availability of the requested Products.

The replacement Product will be sent to the Customer by courier after the shipping costs have been charged.


12. Lack of conformity

In case of lack of conformity of Products sold by Kassàro through kassà, the Customer must immediately contact our Customer Service at the e-mail address The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by replacement or to an adequate reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to Kassàro within two months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by Kassàro is prescribed, in any case, within twenty-six months from the delivery of the goods.


13. Errors

The information relating to the Products provided on the Site is constantly updated. However, the complete absence of errors cannot be guaranteed.

Kassàro reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.


14. Applicable law and competent court

These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.

For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the Court of Termini Imerese (PA).


15. Contacts

For more information, please write to Customer Service directly on the site in the section  “Contact us” or by e-mail to the following address: "".

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